Comprehensive Grooming FAQ

Welcome to the FAQ page for Hachi Dog Grooming Kendall

We’ve gathered the most common questions from dog owners like you. Whether you’re preparing for your pet’s first grooming session, curious about our services, or have specific needs for your furry friend, we’re here to provide the answers.

Let’s dive into your queries and help you get ready for a top-notch grooming experience at Hachi Dog Grooming Kendall

Booking and Appointment:

    1. How do I book an appointment for my dog?

    To book a dog grooming appointment Hachi Dog Grooming, you have several convenient options.

    • Online: You can easily schedule your pet’s grooming session online by visiting our website.
    • By Phone: Alternatively, if you prefer to speak with someone directly or have specific questions, you can call Hachi Dog Grooming at 305.603.8494 during regular business hours.

    While walk-ins are accepted, due to high demand, the salon may be fully booked on many occasions, so booking in advance is highly recommended to ensure your dog can be accommodated.

    2. How far in advance do I need to book a grooming appointment?

    It’s best to book your grooming appointment as far in advance as possible. Considering Hachi Dog Grooming’s popularity it is advisable to ask for recurring appointments.

    Online booking is preferred for its convenience, allowing appointments to be made at any time. Grooming Appointments by phone can be done during regular business hours

    3. What should I do if I need to cancel or reschedule my appointment?

    To cancel or reschedule your appointment at Hachi Dog Grooming, you can do so directly online through their booking platform. This convenient option ensures you can manage your appointment at any time, providing flexibility to adjust your plans as needed.

    You can also call us to reschedule during regular business hours.

    4. How does the curbside pick-up and drop-off grooming service work?

    The curbside pick-up and drop-off grooming service at Hachi Dog Grooming is designed for convenience. When you arrive, you simply call the salon to let them know you’re outside. A staff member will come to your car to pick up your dog for their grooming session.

    Once the grooming is complete, you’ll be notified so you can return to pick up your freshly groomed pet. This service minimizes contact and maximizes convenience for both you and your dog.

    Grooming Services:

    1. What grooming services does Hachi Dog Grooming offer?

    At Hachi, we’re proud to offer a comprehensive array of grooming services designed to cater to every aspect of your pet’s grooming needs. From expert haircuts tailored to your pet’s breed and your preference to specialized skin treatments, our offerings are meticulously crafted to ensure your pet looks and feels their best.

    Our services include stylish haircuts, gentle puppy grooming, creative pet fur dyeing, and even specialized cat grooming. 

    For More information about our Grooming Services please visit our Dog Grooming service information page. We also offer several type of dog baths and the Unlimited Dog Bath Membership (Hachi Club)

    2. What is included in a full grooming session?

    Our full grooming session is an all-encompassing service that includes a detailed brush out to remove tangles and loose fur, a soothing bath with premium shampoo suited to your pet’s skin and coat type, gentle gland expression, a refreshing tearless facial, precise ear cleaning and nail trimming, and a professional haircut based on breed standards or your personal preference.

    The session concludes with a sanitary trim, a spritz of premium cologne, and a chic bandana or bow for that perfect finishing touch.

    For More information please visit our Dog Grooming service information page.

    3. Do you provide grooming services for cats, and what does it involve?

    Yes, at Hachi Dog Grooming, we also cater to our feline friends with specialized grooming services for cats. Understanding that cats have different needs and temperaments, our cat grooming services are designed with their comfort and safety in mind.

    The process typically involves a gentle bath, coat brushing, nail trimming, ear cleaning, and if necessary, a haircut. Each session is tailored to the specific needs and stress thresholds of your cat to ensure a calm and positive experience.

    Please call us for more information.

    4. Can I request a specific style or haircut for my dog?

    Absolutely! At Hachi Dog Grooming, we welcome and encourage pet owners to request specific styles or haircuts for their dogs. Our skilled groomers are adept at tailoring grooming sessions to fit your pet’s breed, coat type, and your personal preferences to handle anything from the sleek coats of Labrador Retrievers to the luxurious curls of Poodles, and the distinctive long locks of Shih Tzus.

    Whether you’re looking for a traditional cut, a breed-specific style, or something more unique, we’re here to make sure your furry friend leaves looking their best.

    Feel free to discuss your desired style with us when booking your appointment or by calling us.

    5. Can I stay with my pet during their grooming session?

    At Hachi Dog Grooming, we prioritize creating a stress-free, safe and comfortable environment for pets during their grooming sessions. To enhance this experience we maintain:

    • Safety and Comfort Focus: Our top priority is ensuring every pet feels secure and at ease.
    • Distraction-Free Environment: By limiting owner presence, we reduce distractions, helping pets stay calm.
    • Professional Care: Our experienced groomers can focus better, providing high-quality, safe grooming.
    • Stress Minimization: This policy aims to lower stress levels for pets, making the grooming process smoother.

    Our approach is designed to benefit both pets and groomers, ensuring a positive grooming experience. We also understand and in some special cases some Dog Grooming Accommodations must be made, Please contact us to discuss our Accomodations.

    Special Considerations and Policies:

    1. Are there any breed restrictions for grooming at Hachi Dog Grooming?

    At Hachi Dog Grooming, we welcome a wide variety of breeds. However, for the safety and well-being of our staff and the pets in our care, we are unable to accommodate grooming for Pitbulls, Rottweilers, or Chow-Chows. We encourage pet owners to contact us directly to discuss their pet’s grooming needs and explore the best options for care.

    2. What are your policies regarding aggressive or anxious dogs?

    At Hachi Dog Grooming, we understand that some dogs may exhibit anxiety or aggressive behavior during grooming. Our policy is to approach each dog with patience, understanding, and professional care to ensure their comfort and safety. 

    For dogs with aggressive tendencies, we assess their behavior to determine if we can safely provide grooming services, sometimes requiring a temperament test or specific handling measures. 

    Please contact us to discuss our Aggressive or Anxious Dog Policy with our store personnel for more details. 

    3. Do you Groom ill or very senior dogs?

    At Hachi Dog Grooming, we take the health and age of all pets into consideration. For ill or very senior dogs, we recommend a consultation to understand their specific needs and assess whether we can provide a safe and comfortable grooming experience.

    In some cases, we may advise that grooming services be performed under veterinary supervision to ensure the well-being of these pets.

    Please contact us to discuss our Ill or Senior Dog Policy with our store personnel for more details. 

    4. Can you groom matted dogs?

    At Hachi Dog Grooming, our approach to handling dogs with matting prioritizes the pet’s comfort:

    • Individual Assessment: Each case is evaluated to find the most humane grooming solution.
    • Prioritize the Dog’s Comfort: If de-matting causes stress or pain, we consider shaving as a compassionate alternative.
    • Collaborative Decision-Making: We thoroughly discuss options with pet owners, considering their preferences, putting the emphasis on the welfare of the pet.

    We may decline service if shaving is not accepted and it’s in the dog’s best interest, always ensuring the dog’s welfare is paramount. Please contact us to discuss our Matted Dog Policy with our store personnel for more details. 

    Grooming Preparation and Aftercare:

    1. How can I prepare my puppy for their first grooming session?

    To ensure your puppy’s first grooming session at Hachi is both enjoyable and stress-free, consider these enhanced tips:

    • Begin Early: Introduce your puppy to grooming habits early. Gentle brushing and mock grooming sessions at home can help them get accustomed to the sensations.
    • Up-to-Date Vaccinations: Ensure all vaccinations are current to protect not only your puppy but also other pets at the grooming salon.
    • Pre-Grooming Routine: Allow your puppy to relieve themselves before the session to avoid discomfort.
    • Foster a Calm Atmosphere: Keeping the environment calm and reassuring for your puppy can significantly reduce their anxiety during grooming.

    Hachi’s puppy grooming services are specifically designed to offer a soft and soothing introduction, focusing on building a positive grooming experience from the start. Our approach aims to familiarize puppies with grooming in a serene and patient manner, laying the foundation for a lifetime of stress-free grooming sessions.

    2. What vaccinations does my dog need before grooming?

    Before grooming at Hachi Dog Grooming, ensure your dog has the following vaccinations:

    • Rabies: Mandatory for all dogs.
    • DHPP: Protects against distemper, hepatitis, parainfluenza, and parvovirus.
    • Bordetella: Highly recommended to prevent kennel cough.

    These requirements help safeguard the health of all pets and staff. For more details or any question, please contact Hachi Dog Grooming directly.

    3. What advice do you offer for maintaining my dog's coat between grooming visits?

    Maintaining your dog’s coat between grooming visits involves several tailored steps, as each breed and individual dog has unique needs based on their skin, fur, and activities:

    • Breed-Specific Brushing: Different coats require different brushing routines.
    • Diet and Health: A good diet affects coat health.
    • Activity-Based Care: Adjust care based on your dog’s activities.

    We at Hachi Dog Grooming are happy to provide personalized suggestions for your dog’s coat care. Please visit our Dog Care Blog or visit our Dog Salon in Kendall for tailored advice.

    Pricing and Promotions:

    1. What are the prices for basic grooming services?

    At Hachi Dog Grooming in Kendall, we personalize our grooming prices based on several key factors to ensure your dog receives the best care:

    • Size & Breed: Different breeds and sizes require specific grooming techniques, influencing the cost.
    • Type of Service: Our range of services, from basic baths to comprehensive grooming and styling, are priced according to the level of care and time they entail.
    • Condition of the Fur and Temperament: The state of your dog’s coat, such as matting, and their temperament during grooming can affect the time and resources needed. 
    • Additional Treatments: Special treatments like flea treatment, de-matting, or use of specialized shampoos for sensitive skin, may incur additional charges.

    For a precise quote tailored to your dog’s specific grooming needs, we recommend contacting us directly or visiting our Dog Salon in Kendall. Our experienced team is eager to provide you with detailed pricing information and assist in selecting the perfect grooming package for your pet.

    2. How much to tip Dog Groomers?

    Before grooming at Hachi Dog Grooming, ensure your dog has the following vaccinations:

    • Rabies: Mandatory for all dogs.
    • DHPP: Protects against distemper, hepatitis, parainfluenza, and parvovirus.
    • Bordetella: Highly recommended to prevent kennel cough.

    These requirements help safeguard the health of all pets and staff. For more details or any question, please contact Hachi Dog Grooming directly.

    3. How much to tip dog groomers?

    At Hachi Dog Grooming, we consider that tipping is a personal choice and entirely at the discretion of our customers. When deciding how much to tip our groomers, here are some guidelines you might find helpful:

    • Standard Tipping Rate: It’s common to tip 15-20% of the total grooming cost, similar to many service-based industries.
    • Quality of Service: If your groomer has provided exceptional service or managed special requirements for your pet, you might consider a higher tip as a gesture of appreciation.
    • Frequency of Visits: Regular customers often establish a consistent tipping routine, which can foster a good relationship with the grooming staff.
    • Personal Budget: Ultimately, any tipping should align with what you’re comfortable with. We respect that tipping is a way to show appreciation and should be reflective of both satisfaction with our service and your financial comfort.

    Our groomers at Hachi Dog Grooming deeply appreciate recognition for their hard work and dedication to caring for your pet.

    4. Do you offer any seasonal grooming services or promotions?

    We offer some promotions aimed at providing value to their clients while ensuring top-notch grooming for pets. These include a referral discount, a discount for first-time clients, and specific discounts for military personnel and seniors on Wednesdays (Not all Wednesdays).

    Additionally, there are exclusive deals available through SMS and email, as well as special offers on social media channels. Please note that Terms and conditions and blackout dates apply to these promotions, also all the promotions require booking of appointment by phone in advance. More information in our promotions and discount page.


    Products and Techniques:

    1. What are the benefits of Blueberry Facial Treatments?

    Tearless Blueberry Facial is a gentle shampoo formula that is perfect for cleansing the delicate facial area and our dogs love it. This is a luxurious treatment that is a part of both our standard grooming and bath packages, ensuring all pets receive this special care.

    Some key benefits:

    • Gentle and Tearless: It is specifically formulated to be gentle on your pet’s face, especially around the sensitive eye area, ensuring a tear-free and comfortable experience.

    • Cleansing and Brightening: Effectively cleans the facial fur, removing dirt and reducing the appearance of tear stains, which is particularly beneficial for pets with lighter-colored fur.

    • Soothing and Hydrating: The natural ingredients in the blueberry facial provide soothing and hydrating properties, promoting a healthy skin and a shiny coat.

    • Rich in Antioxidants: Blueberries are known for their antioxidant properties, which can help in maintaining the overall health of your pet’s skin and fur.

    Our Tearless Blueberry Facial treatment is just one of the many ways we strive to provide an exceptional grooming experience for your pet at Hachi Dog Grooming.

    2. Can you accommodate dogs with skin allergies or sensitivities?

    Absolutely! At Hachi Dog Grooming, we understand the importance of catering to pets with specific needs, including those with skin allergies or sensitivities. Here’s how we accommodate such cases:

    • Hypoallergenic Bath Options: These baths are formulated with gentle, non-irritating ingredients.
    • Medicated Shampoo Selection: Our grooming services include the option to select medicated shampoos as required.
    • Clean and Sanitized Environment: We maintain a clean and sanitized grooming environment to reduce the risk of irritation or allergic reactions.

    We encourage pet owners to inform us about any allergies or skin sensitivities their dogs may have when booking an appointment. This enables us to prepare and provide the most suitable and comfortable grooming experience for your furry friend. At Hachi Dog Grooming, the health and happiness of your pet are our top priorities.

    3. Do you use eco-friendly grooming products?

    Yes, at Hachi Dog Grooming, we maintain a strong commitment to environmental responsibility. Here’s an overview of how we incorporate eco-friendly practices:

    • Biodegradable Shampoos and Conditioners: Our grooming essentials, such as shampoos and conditioners, are biodegradable, ensuring minimal environmental impact. 

    • Bamboo Dog Toothbrushes: Each dog is provided with a personal bamboo toothbrush for their tooth brush service, embracing sustainability with these eco-friendly tools.

    • Cruelty-Free Products: Our commitment to kindness extends to all creatures, with a preference for cruelty-free grooming products.

    Please visit our Dog Boutique in Kendall to see our selection.

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    • Sun: Closed

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